Terms & Conditions

1. About Us

Madeline's Meals provides personalised freezer meal services, including family dinners, breakfast options, lunch options, and toddler meals prepared in a registered commercial kitchen.

2. Consultations

All new clients are required to complete an initial consultation prior to placing their first order.

The consultation allows us to discuss:

• Family size

• Dietary requirements

• Allergies

• Food preferences

• Package selection

• Delivery arrangements

Consultation fees are credited towards a customer's first order where applicable.

Consultation fees are non-refundable if a customer chooses not to proceed with a booking.

3. Orders & Availability

All orders are subject to availability.

Madeline's Meals reserves the right to:

• Accept or decline enquiries

• Limit the number of families serviced each month

• Adjust delivery schedules where required

Booking is not confirmed until payment has been received.

4. Payment Terms

Payment must be received in full before meal preparation commences.

Invoices must be paid by the due date stated on the invoice.

Late payments may result in:

• Delayed preparation

• Delayed delivery

• Cancellation of the booking

Madeline's Meals reserves the right to refuse future bookings where invoices remain unpaid.

5. Subscription & Ongoing Orders

Monthly meal plans are prepared based on information provided by the customer.

Customers wishing to:

• Pause their service

• Change their package

• Cancel future orders

must provide at least 14 days' notice prior to the scheduled preparation period.

Changes requested after this period may not be possible.

6. Allergies & Dietary Requirements

Customers are responsible for disclosing all allergies, intolerances, dietary requirements, and medical conditions prior to ordering.

While every effort is made to accommodate dietary needs, meals are prepared in a commercial kitchen where common allergens may be present, including but not limited to:

• Gluten

• Dairy

• Eggs

• Soy

• Peanuts

• Tree nuts

• Seafood

• Sesame

Madeline's Meals cannot guarantee an allergen-free environment.

Customers with severe allergies order at their own discretion.

7. Meal Storage & Food Safety

Meals are supplied chilled or frozen as advised.

Upon delivery, customers are responsible for:

• Prompt refrigeration or freezing

• Correct storage

• Following reheating instructions

Madeline's Meals accepts no responsibility for food quality, safety, or spoilage once meals have been delivered and accepted by the customer.

8. Delivery

Delivery times are arranged in advance.

Customers must:

• Be available to receive the delivery, or

• Provide clear instructions for a safe drop-off location.

Where meals are delivered to a nominated location, responsibility transfers to the customer upon delivery.

Madeline's Meals is not responsible for:

• Theft

• Damage

• Spoilage

• Loss

after delivery has occurred.